Refund & Return Policy

At M Gelly, every gift is curated and packed with care. Because our gifts include food and are prepared to order, we are not able to accept returns or exchanges.

All Sales Are Final
Once an order has been placed and sent to production, it cannot be canceled, changed, or refunded. Please review your order, recipient name, and shipping address carefully before checkout.

Damaged or Incorrect Items
If your gift arrives damaged or with an incorrect item, we will make it right. Please contact us within 48 hours of delivery at orders@mgluxeboards.com and include:

• Your order number

• Clear photos of the outer shipping box

• Clear photos of the damaged or incorrect items

Once your claim is reviewed and approved, we will offer a replacement, store credit, or refund, at our discretion. Claims received after 48 hours may not be eligible.

Shipping Address
We are not responsible for gifts delivered to an incorrect or incomplete address provided at checkout. If a package is returned because of an address error, reshipping fees will apply.

Shipping Delays
Once your gift ships, delivery times depend on the carrier. We are not responsible for carrier delays, but we are happy to help track your package.

Substitutions
To make sure every gift arrives fresh and complete, items may occasionally be replaced with a product of equal or greater value. During warmer months, chocolate may be replaced with another treat to prevent melting.

Perishable Items
Please open and enjoy your gift soon after delivery. We are not responsible for products left unopened or stored improperly after delivery.

Questions?
We are here to help. Contact us at orders@mgluxeboards.com before placing your order if you have any questions.

By placing an order with M Gelly Luxe Boards LLC, you agree to this Refund & Return Policy.